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Privacy Policy

Effective date: July 1, 2026

Overview

Pocket Reserver ("we," "our," or "us") operates a booking platform that connects clients with service-based businesses. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using Pocket Reserver, you agree to the practices described here.

Information We Collect

Information you give us

When you create an account or book an appointment, we collect your name, email address, phone number, and payment information. Business owners additionally provide their business name, address, service details, availability, and banking information for payouts (processed by Stripe — we never store raw card or bank account numbers).

Information we collect automatically

When you use Pocket Reserver, we collect standard server logs including your IP address, browser type, pages visited, and timestamps. We use this data to maintain security, diagnose errors, and improve the platform.

Information from third parties

We receive account information from Supabase (authentication) and payment status information from Stripe. We do not purchase or receive personal data from data brokers.

How We Use Your Information

We use the information we collect to:
  • Create and maintain your account
  • Process bookings and payments
  • Send confirmation, reminder, cancellation, and reschedule emails
  • Send review request emails after completed appointments
  • Allow businesses to manage their client relationships
  • Detect and prevent fraud and abuse
  • Respond to support requests
  • Improve and develop the platform
We do not sell your personal information to third parties. We do not use your data for advertising purposes.

How We Share Your Information

With businesses you book with

When you book an appointment, the business receives your name, email, phone number, and appointment details. They may contact you directly about your booking.

With service providers

We share data with the following providers to operate the platform:

  • Stripe — payment processing and business payouts
  • Supabase — authentication and database
  • Amazon Web Services — file and image storage
  • Resend — transactional email delivery
  • Sentry — error monitoring (receives error data including user IDs and request URLs)
  • Google Maps Platform — address geocoding; business addresses are sent to Google's API to convert them into geographic coordinates used for location-based search
Each provider is bound by their own privacy policy and data processing agreements.

Legal requirements

We may disclose your information if required by law, court order, or to protect the rights and safety of our users or the public.

Data Retention

We retain your account information for as long as your account is active. If you delete your account, we will delete your personal information within 30 days, except where we are required to retain it for legal or financial compliance (e.g., payment records, which may be retained for up to 7 years per tax regulations). Anonymized, aggregated data may be retained indefinitely.

Your Rights

Depending on your location, you may have the right to:
  • Access the personal information we hold about you
  • Correct inaccurate information
  • Request deletion of your account and associated data
  • Object to or restrict certain processing
  • Receive a copy of your data in a portable format
To exercise any of these rights, contact us at the email address below. We will respond within 30 days.

Cookies

Pocket Reserver uses a single httpOnly authentication cookie to keep you logged in. We do not use advertising cookies, tracking pixels, or third-party analytics cookies. You can clear this cookie at any time by logging out.

Children's Privacy

Pocket Reserver is not directed at children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us and we will delete it promptly.

Security

We implement industry-standard security measures including encrypted data transmission (TLS), httpOnly cookies, and access controls. No system is completely secure — if you believe your account has been compromised, contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or by posting a notice on the platform. Your continued use of Pocket Reserver after changes take effect constitutes your acceptance of the updated policy.

Contact Us

If you have questions or requests regarding this Privacy Policy, contact us at: privacy@pocketreserver.com